Fold 5

[Vinu87]

After one ui 7 update battery is draining faster and now bar is not working.

Any body facing the issue?

[Vijay869900]

Restart your phone

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

▶ Galaxy device Battery drainage issue: Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

3. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

4. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

6. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

7. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

▶ Galaxy device Now bar feature: The Now bar feature allows you to display information such as live notifications, music, or modes and routines on the lock screen. The Now brief feature provides a personalized briefing with suggested content and actions that change throughout the day.

The Now bar can be customized which item to show through live notification apps enabling, music player, current mode on the lock screen.

To customize the Now bar: Settings > Lock screen and AOD > Now bar > tap ‘View more’ to see more on Live notifications > Tap the switches to enable app notifications.

To use: Double tap the screen or press the power button to wake the lock screen > swipe upward on Now bar area to move to the desired bar > tap the Now bar to open the expanded view, press and hold the Now bar to open more options to remove it or change the settings.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[Vinu87]

Now bar itself not showing in the lock screen even after enabling it😊

[Vijay869900]

Yes right mine too

[goodthings]

It's a major update reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.