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10-12-2025 03:21 PM in
Galaxy Z- Mark as New
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10-12-2025 04:01 PM in
Galaxy ZIf you download the update intermittently then there is a possibility of such a problem or download the beta program but the official software update has not happened on my phone yet
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10-12-2025 04:02 PM in
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10-12-2025 04:32 PM in
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10-12-2025 04:32 PM in
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10-13-2025 08:49 AM in
Galaxy ZDear Samsung Member,
Greetings from Samsung Customer Support!
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support