Original topic:

Fingerprint sensor not working.

(Topic created on: 06-11-2024 02:44 PM)
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sank92
Beginner Level 2
Options
Galaxy Z
I currently use a Samsung Z fold 5 and the fingerprint sensor stopped working all of a sudden. I visited the nearest service centre and was told they will replace the button. Also they told me that this is the second issue of the same make in the last week they have encountered. Anyone else facing this issue ? Can Samsung help me with this ?

4 Comments
goodthings
Expert Level 5
Galaxy Z
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy Z
Your's most welcome to here.
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Pspk1205
Active Level 4
Galaxy Z
please don't bye samsung flagship mobiles ,after 2yers u will face green line issue ,samsung as usually they will tell it is paid service they will charge 30000rs for display .please think once you buy samsung mobile .i bought Samsung S21 ultra for 130000rs 3yers completed green line issue After updating May security patch 2024 . samsung told simply pay 30000rs for display .simply i need to pay 50000 for 1yer mobile using. plz think ones you bye samsung flagship mobiles .
cs_member10
Moderator
Moderator
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Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

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