Original topic:

File disappeared

(Topic created on: Wednesday)
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Naveensraj
Beginner Level 2
Options
Galaxy Z
In my mobile one file has been automatically disappeared not showing any where i saved it in internal storage
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2 Comments
cs_member10
Moderator
Moderator
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Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Long press on the home screen.
2. After a long press on the bottom side of the screen 4 options will appear which are as below:
Wallpaper and Style
Widgets
Themes
Settings
3. Click on settings.
4. In settings search for hide apps.
5. Tap on the apps you would like to hide from your Apps tray and home screen. If you would like to remove an application from your Hidden Apps list tap on the minus icon beside that specific application

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support

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Naveensraj
Beginner Level 2
Galaxy Z
I didn't understand what you said my issue is different my file has been not showing any where in my mobile at every corner i seen.i didn't hide any apps and i did what u said but no issue on hiding apps are minus that app
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