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08-26-2025 09:21 PM in
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08-26-2025 11:46 PM in
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08-26-2025 11:46 PM in
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08-27-2025 01:30 PM in
Galaxy ZDear Samsung Member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
● Kindly restart the device.
● Check app cache: Settings > Device care > Storage > CLEAN NOW.
● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
● Check the device by connecting other buds: The easiest way to figure out what's causing the issue is to try other buds on your phone or try your current buds with another device.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application(Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send).
Warm Regards,
Samsung Customer Support
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08-28-2025 09:05 PM in
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09-02-2025 08:33 AM in
Galaxy Z