Original topic:

Charging issue after one ui 6 stable version

(Topic created on: 01-19-2024 09:01 PM)
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PranavT
Active Level 1
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Galaxy Z
Update my z fold 5 to ui 6 stable version. 
Right after that facing issues of phone charging slower than it normally did. Shockingly, phone shows super fast charging/super fast charger connected but still charges way slower than it ised to prior to the update. 
For reference: 
Bedore update it used to take 30 mins to reach 50% charged
After update it takes 50-55 mins to reach 50% charged. 
Is anybody else facing the same issue ?? 
I have done all the basic troubleshooting, 
Also formatted the phone, cleared cache partition though recovery mode, etc etc. 
Still no relief!

14 Comments
cs_member10
Moderator
Moderator
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Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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PranavT
Active Level 1
Galaxy Z
Have not received any feedback yet from samsung customer support regarding the issue.
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saurabh04
Active Level 3
Galaxy Z
Facing similar slow charging issue with Tab S9 Ultra after one ui 6
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MR_PARADOX
Active Level 6
Galaxy Z
My device isn't received one ui 6.0
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Sandprb
Beginner Level 2
Galaxy Z

Did u get the solution to this yet. Iam facing same issue in s21fe.  Ultra fast charging with 25w charger is ultra slow now 😄

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PranavT
Active Level 1
Galaxy Z
Nope, haven't got any solution or help yet
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Sandprb
Beginner Level 2
Galaxy Z
Today i went to service center. They dont have any option to rollback to 5.1 they said. Now they asking money to change charging port :(
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PranavT
Active Level 1
Galaxy Z
I do not think it is an issue of the charging port or adapter or cable if the issue started right after updating. We have to wait till one ui 6.1 is released for our devices and hopefully the bug is then fixed.
It is really frustrating though that after paying exorbitantly for the fold 5 and other samsung flagship phones, a mere software bug cannot be fixed by samsung either by releasing an OTA update or by the samsung service centers.
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Bhavalu
Active Level 1
Galaxy Z
Same I am not able to
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