Bugs in latest update

[Gaurav95699]

My phone keeps stopping after installation of the latest update. Please help solving the issue as soon as possible because I am very busy with my schedule and Phone is integral part of my business. 

[ĎÈXȚÈŘ]

If your Samsung Galaxy A13 is experiencing issues and keeps stopping after the latest update, there are several troubleshooting steps you can take to resolve the problem. Here’s a step-by-step guide to help you fix this issue:

### 1. **Restart Your Phone**
- Sometimes, a simple restart can resolve minor software glitches.
- Press and hold the Power button.
- Tap on "Restart" and wait for the device to reboot.

### 2. **Clear Cache Partition**
- Clearing the cache partition can help resolve issues caused by corrupted temporary files.
- Turn off your phone.
- Press and hold the Volume Up and Power buttons simultaneously until the Samsung logo appears.
- Use the Volume buttons to navigate to "Wipe cache partition" and press the Power button to select it.
- Use the Volume buttons to highlight "Yes" and press the Power button to confirm.
- After the process is complete, select "Reboot system now."

### 3. **Safe Mode**
- Booting into Safe Mode can help you determine if a third-party app is causing the issue.
- Press and hold the Power button.
- When the Samsung logo appears, release the Power button and press and hold the Volume Down button.
- Continue to hold the Volume Down button until the device finishes restarting.
- If the issue does not occur in Safe Mode, it is likely caused by a third-party app. Uninstall recently installed apps one by one to identify the culprit.

### 4. **Update Apps**
- Ensure all your apps are updated to the latest version.
- Open the Google Play Store.
- Tap on your profile icon and select "Manage apps & device."
- Tap "Update all" if updates are available.

### 5. **Factory Reset**
- If the problem persists, performing a factory reset can help. Note that this will erase all data on your device, so make sure to back up your data first.
- Go to **Settings** > **General Management** > **Reset** > **Factory data reset**.
- Follow the on-screen instructions to complete the reset.

### 6. **Visit a Service Center**
- If none of the above steps work, there might be a hardware issue or a deeper software problem that requires professional help. Visit a Samsung service center or contact Samsung support for further assistance.

### Backup Your Data
Before performing actions like a factory reset, ensure your data is backed up:
- **Samsung Cloud:** Settings > Accounts and backup > Samsung Cloud > Backup data.
- **Google Drive:** Settings > Accounts and backup > Backup and restore > Back up my data.

Following these steps should help resolve the issue. If problems persist, professional support might be necessary.

[Members_ZnSGdva]

Hmm. 🥺🥺🥺😭😭😭

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support