I am writing to express my profound disappointment and frustration regarding my recent experience with your brand. As a lifelong Apple user, I took a leap of faith last year and decided to immerse myself in the world of Samsung, enticed by the innovative foldable phones and the promise of a seamless ecosystem. Little did I know that this decision would lead to one of the most disheartening experiences of my tech journey.
Last year, I invested in the Samsung Galaxy Z Fold 4, touted as your most expensive and premium smartphone. Accompanying this flagship device, I also embraced the Samsung Galaxy Watch 4 Classic, Galaxy Buds Pro, and the Galaxy Book 2 Pro, all in the pursuit of creating a cohesive Samsung ecosystem. The initial experience was nothing short of impressive - the devices seamlessly communicated with each other, and I reveled in the integration across my gadgets.
However, the story took a tragic turn just a month after my Z Fold 4's one-year warranty expired. To my dismay, the inner screen malfunctioned without any physical damage. I want to emphasize that I have been incredibly careful with my devices; no drops, scratches, or dents marred my phone. As any responsible consumer would, I promptly sought assistance at the Samsung service center, only to be informed that the repair would be done on a chargeable basis.
The financial shock hit me hard when I was quoted a staggering 53,000 rupees for the repair. It was incomprehensible that Samsung's most premium product could malfunction within a year without any apparent physical damage. To add insult to injury, a quick investigation revealed that I was not alone in facing this issue – numerous other users had encountered the same problem with their Galaxy Foldables.
After a series of frustrating emails to your customer care team, I managed to secure a 50% discount on the repair. However, this victory came at a cost – I was explicitly informed that there would be no warranty on the repair. Essentially, I was left to navigate the precarious world of tech malfunctions on my own once the repair was completed.
This entire ordeal has left me questioning my decision to trust Samsung over Apple. In my years as an Apple user, I never encountered such a disregard for customer satisfaction. The realization that my trust in your brand has led to nothing but misery has been a bitter pill to swallow.
I share my story not only as a cathartic exercise but in the hope that Samsung reevaluates its commitment to customer satisfaction and after-sales service. No consumer should be left feeling abandoned after investing in what is supposed to be the pinnacle of technological innovation.
As per your concern, we would request you to please share your contact details and job sheet number on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).
Same here bro.. I have been a Samsung user from past decade. Samsung Note 8, s20+, now s22 ultra, watch 4 and buds 2. Apart from that washing machine, Monitor and TV. I bought all the devices based on my service and support experience. Post covid everything changed, I see samsung support responding with automated or pre written texts. Technical response has come down from 9 to 0, as none of my issues are getting resolved. They don't know what they are doing and asking to reset phone for every issue. Member app says logs are sent to Samsung but support ask me to follow another process, which never worked btw, to attach the logs. So Samsung DEs automate to collect logs and is not getting attached, support gives me the procedure to attach the logs which never works. Its a vious cycle I am stuck for every issue. And Samsung is least bothered to care now a days to read through the member community or social media because they are above all of this.
