Original topic:

Why Am I not Receiving Updates

(Topic created on: 12-06-2024 06:34 PM)
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Nishaantreddy
Beginner Level 2
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Galaxy Z Flip | Galaxy Z Fold

Does Anybody have Idea why my Fold5 is not getting any updates since a year. I bought it in India and stays in Saudi. Worst service from Samsung. Called numerous times Customer service even they are unable to figure it out

2 Comments
synooww
Active Level 1
Galaxy Z Flip | Galaxy Z Fold
Sounds really frustrating! I’ve heard some cases where the updates are delayed due to region-specific issues or carrier restrictions. It might help to try checking for updates manually in the settings or reach out to Samsung support again, maybe through their social media channels. Hopefully, they can fix it soon!
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cs_member10
Expert Level 5
Galaxy Z Flip | Galaxy Z Fold

Dear Samsung member,

Greetings from Samsung Customer Support!

As per your query, we would like to inform you that we have checked and found that your device is running on the latest software version. Please stay tuned till you receive any further notification regarding the same in the Samsung member app under the notification section.

Warm Regards,
Samsung Customer Support

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