End of January purchased Fold 3. 2 weeks ago, the phone overheated, and started to crash. shuts down automatically, won’t switch on, and if it did after a long while, camera etc would just state fail. it hangs on the start screen and heats up.
So took the phone to Samsung service center and the guy tells me it’s logged 480 problems, and seems the motherboard needs replacement. A new phone, less than 6 months old!! I would think Samsung would have the decency to replace this phone and not let me be without a phone for over a week! Apple, knowing it was their phone issue, would just replace it and not let their customer not have a phone. I live in a country where without a phone I can’t access restaurants etc due to COVID. My phone is used for work as well as banking etc.
Samsung has finally shown what a faulty product they have made and charge a lot for. I have had over 5 different Samsung phones and always preferred it to Apple, but with the issue with the Fold and most importantly their terrible customer service, time to go APPLE. And to top it off, customer service tells me they have to find out if parts available or needs to be shipped in. Samsung Hong Kong is the worse. Fold 3…what a disappointment. Not even 6 months of use…and can’t even replace it so I have my phone to use.
Samsung, reply back and justify your customer service or lack of for your faulty FOLD 3 device.
Apple does. Especially when an issue is as serious as a motherboard In less than 6 month old top end phone.
Samsung HK should be embarrassed with their customer service and Samsung with the Fold 3. Phone frozen on continuously with no way to switch it off and overheating, they obviously haven’t learnt. Now everytime I have to keep a back up phone while using the Fold 3.
Samsung is the worst when it comes to customer care cause all they do is scam their customers. My z fold 3 worked for 3 months before screen had dead pixels on it. Samsung won't repair under warranty cause they claim there are dents on my phone which is not true and not at all the cause of the dead pixels. Yet I've to pay over $500 to get the screen fixed. SAMSUNG IS TRASH. Go for apple anyday
