Finger print scanner not responding, after update. Anyone facing this ??

[vikranth1]

Finger print scanner not responding, after update. Anyone facing this ??

[Asharaph]

No

[AakashSimlai]

No. Try a diagnostic test through the Members app. If problem persists, you should consider stopping by an authorized service centre because this issue will definitely be covered under warranty

[Digendra]

Reset setting your issue is resolved and try switch off and on

[vikranth1]

Thanks, buy didn't worked

[roland18]

After one ui 5 .i am facing this

[vikranth1]

From when ?

[roland18]

No diagnostic does not work. It happened after the latest update from samsung (2gb) .. They have to fix it

[cs-member11]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support