The smart tutor application a tool provided by Samsung by which the customers Smartphones can be remotely handled by the Technical Expert. For remote call, you need to connect the customer support via chat support/ call support and they will arrange remote call for you from dedicate team end. After that Remote access team will call you and provide you six digit code by team can dignosis the device through smart tutor, after that team will perform the steps to resolve the issue, And this service provided for over the india only. However, So, we recommend you get connected with the Samsung customer support team of the respective country from where you have purchased the product.
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