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Original topic:

Network problem #network#issue

(Topic created on: 04-02-2026 03:02 PM)
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tannuuuu
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Galaxy Store (Apps & more)

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Ye kaafi time hua mere saath network aate hai but khi khi chata hi nhi hai esa hi snapchat me hota hai

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Solution
sumitkhemnar
Active Level 6
Galaxy Store (Apps & more)
Bhai, main aapki pareshani ekdum achhe se samajh sakta hoon. Network full aane par bhi jab internet na chale aur Snapchat jaisi apps par snaps load na ho, toh bohot gussa aata hai.
Isko technical bhasha mein DNS fail ya packet drop hona kehte hain. Service center jaane se pehle aap ye 4 solid aur tested raste try kijiye, ye issue makkhan ki tarah solve ho jayega:
🛠️ Step 1: APN (Access Point Names) Settings Reset Karo
Ye sabse bada kaaran hota hai jab network aane par bhi net nahi chalta. Aapke network ki settings corrupt ho jaati hain:
Phone ki Settings > Connections > Mobile Networks mein jaiye.
Wahan Access Point Names (APN) par click kijiye.
Top right corner mein bane 3 dots par click karke "Reset to default" kar dijiye. Isse aapka internet naye jaisa chalne lagega!
🛠️ Step 2: Google DNS Set Karo (Snapchat Ke Liye Best) 🌐
Kayi baar hamare operator (Jio/Airtel) ka server down hota hai jisse Snapchat jaisi heavy apps loading mein atak jaati hain. Hum direct Google ka super-fast server use karenge:
Settings mein jaiye aur upar search kijiye "Private DNS" (Ye 'More connection settings' mein milta hai).
Uspe click karke "Private DNS provider hostname" ko select kijiye.
Wahan type kijiye: dns.google aur save kar dijiye. Iske baad Snapchat aur baaki apps ek dum smoothly chalengi!
🛠️ Step 3: Snapchat Ka Cache Saaf Karo 👻
Snapchat bohot heavy app hai aur iska offline data update ke baad atak jaata hai:
Snapchat icon par ungli daba kar rakhein aur App Info (i) par click kijiye.
Storage mein jakar niche se Clear Cache kar dijiye (Data clear mat karna varna login dobara karna padega).
🛠️ Step 4: Network Settings Reset Karo (The Final Weapon) ⚙️
Agar kuch bhi kaam na kare, toh poore system ka network reset kar dete hain:
Settings > General Management > Reset par jaiye.
Wahan "Reset mobile network settings" select kijiye.
Isse aapka koi personal data delete nahi hoga, sirf network aur signal makkhan jaise naye ho jayenge!
📝 Note: Bhai, agar in advanced steps se aapka network full aane par internet rukne wala dramebaazi band ho gaya ho, toh please mere is comment ke kone mein bane Three Dots (︙) par click karke "Accept as Solution" par click karna na bhoolein! Isse baki pareshan users ko help milegi. Thank you! 👍

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Solution
sumitkhemnar
Active Level 6
Galaxy Store (Apps & more)
Please click on three dots and accept as solution for help others like you

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Solution
cs_member10
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Galaxy Store (Apps & more)

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly visit this mentioned link to resolve your issue.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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3 Comments
Solution
sumitkhemnar
Active Level 6
Galaxy Store (Apps & more)
Bhai, main aapki pareshani ekdum achhe se samajh sakta hoon. Network full aane par bhi jab internet na chale aur Snapchat jaisi apps par snaps load na ho, toh bohot gussa aata hai.
Isko technical bhasha mein DNS fail ya packet drop hona kehte hain. Service center jaane se pehle aap ye 4 solid aur tested raste try kijiye, ye issue makkhan ki tarah solve ho jayega:
🛠️ Step 1: APN (Access Point Names) Settings Reset Karo
Ye sabse bada kaaran hota hai jab network aane par bhi net nahi chalta. Aapke network ki settings corrupt ho jaati hain:
Phone ki Settings > Connections > Mobile Networks mein jaiye.
Wahan Access Point Names (APN) par click kijiye.
Top right corner mein bane 3 dots par click karke "Reset to default" kar dijiye. Isse aapka internet naye jaisa chalne lagega!
🛠️ Step 2: Google DNS Set Karo (Snapchat Ke Liye Best) 🌐
Kayi baar hamare operator (Jio/Airtel) ka server down hota hai jisse Snapchat jaisi heavy apps loading mein atak jaati hain. Hum direct Google ka super-fast server use karenge:
Settings mein jaiye aur upar search kijiye "Private DNS" (Ye 'More connection settings' mein milta hai).
Uspe click karke "Private DNS provider hostname" ko select kijiye.
Wahan type kijiye: dns.google aur save kar dijiye. Iske baad Snapchat aur baaki apps ek dum smoothly chalengi!
🛠️ Step 3: Snapchat Ka Cache Saaf Karo 👻
Snapchat bohot heavy app hai aur iska offline data update ke baad atak jaata hai:
Snapchat icon par ungli daba kar rakhein aur App Info (i) par click kijiye.
Storage mein jakar niche se Clear Cache kar dijiye (Data clear mat karna varna login dobara karna padega).
🛠️ Step 4: Network Settings Reset Karo (The Final Weapon) ⚙️
Agar kuch bhi kaam na kare, toh poore system ka network reset kar dete hain:
Settings > General Management > Reset par jaiye.
Wahan "Reset mobile network settings" select kijiye.
Isse aapka koi personal data delete nahi hoga, sirf network aur signal makkhan jaise naye ho jayenge!
📝 Note: Bhai, agar in advanced steps se aapka network full aane par internet rukne wala dramebaazi band ho gaya ho, toh please mere is comment ke kone mein bane Three Dots (︙) par click karke "Accept as Solution" par click karna na bhoolein! Isse baki pareshan users ko help milegi. Thank you! 👍
Solution
sumitkhemnar
Active Level 6
Galaxy Store (Apps & more)
Please click on three dots and accept as solution for help others like you
Solution
cs_member10
Moderator
Moderator
Options
Galaxy Store (Apps & more)

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly visit this mentioned link to resolve your issue.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support