Original topic:

Brightness Issue

(Topic created on: 04-15-2020 09:16 PM)
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KummI5
Beginner Level 2
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Galaxy Store (Apps & more)
When i increase brightness, phone is behaving abnormally. 

Please look into this issue.
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Active Level 6
Galaxy Store (Apps & more)
What is your model bro? explain the issue
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KummI5
Beginner Level 2
Galaxy Store (Apps & more)
Samsung Note 9. problem is same as below mentioned link please suggest solution.
https://youtu.be/6L9MQb0KOqw
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KummI5
Beginner Level 2
Galaxy Store (Apps & more)
note 9. when I increase brightness, phone performance becomes very very slow and screen turn in green color until I reduce brightness to low level.
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Active Level 6
Galaxy Store (Apps & more)
Check my profile and join in Grp. You can check the details in my posts. Blocking my comments so not mentioning details here. check once
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CS_member7
Active Level 6
Galaxy Store (Apps & more)

Dear Samsung member,

 

Greetings from Samsung Customer Support!

 

Be assure below steps will solve the issue:-

1) Turn off WI-Fi, GPS, Bluetooth etc :-swipe down the notification panel > Turn off WI-Fi, GPS, Bluetooth, and other connectivity features,
2) Decrease the screen brightness:- Decrease it from notification panel.
3) Close background running apps,
4) Uninstall the unnecessary apps, Long duration of graphics intensive gaming sessions.
5) Usage of mobile phone when charging.
6) Settings > Adeptative brightness > enable.

 

If issue still persists kindly send us the error log file within 15 minutes of issue occurrence.
Steps: Samsung member > get help > Error reports > Select Symptom > describe problem > Send.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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