why still I didn't get software update on my s20 ultra

[nuajph]

[zikozuuz]

i dont know whats the problem but you have to to do factory reset in order to start receiving updates again.many samsung users including me faced this problem and only after factory reset the updates started raining again on our devices

[nuajph]

thanks for the info

[zikozuuz]

you are welcome 😊 and dont forget to update me with the results

[Samsung_specialist]

Hi, 

Please call the call center and ask for remote assistance on the update.