Original topic:

touch,mic and battery issues

(Topic created on: 04-16-2020 09:00 PM)
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Steppenwolf
Active Level 1
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Galaxy S
Is anyone else having issues with the battery on the s10? My phone is just 11months old,but my phone runs out of juice in less than 6hours.earlier,with same kind of usage the charge used to last longer.last month,i started facing issues with the mic.sometimes,when i send voice notes in whatsapp,no one can hear it,there is no sound.and just 5minutes ago,the phone started opening apps and swiping on its owns.i tried cleaning it,but it kept on swiping and opening apps even after cleaning the display.and the phone takes so long to load pictures in the gallary in whatsapp.i haven't dropped this phone and haven't even taken it under water.i think i made a wrong decision buying the phone.i friend was also facing similar issues,so he bought iphone.but phone is still under warranty.since i am facing a lot of issues,can i get this device replaced?
2 Comments
Galaxy S
If this device is under warranty dw they have to fix these issues or replace (low chances but this can happen) your device. Dont worry.
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cs_member9
Active Level 7
Galaxy S

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

Check device in safe mode:

 

Enter safe mode: Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon.

Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.

 

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem

 

Battery related Concern: For more information, you can also follow given link:

https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application> send feedback > error report/ask questions). 

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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