software update

[bhanukrishna]

I'm using a samsung s10+ g975u which is a us variant unlocked. I'm not getting any software updates since one year. My current software version is android 10 one ui 2.0 security patch level march 1,2020. I did went samsung service center in India and they were helpless. I tried reaching samsung US and Sprint network carrier and they both were throwing stones at one another, but no one came with a solution. I want to update my mobile in whatever is the way. Please someone help me with this.

Thank you

[bhanukrishna]

once i had chat with samsung us they say my device locked with sprint network

[Notadeveloper]

Sprint, but you said yours is unlocked
If yours is sprint, then you cant update without using their carrier

[bhanukrishna]

i mean they said it is locked, but I'm able to use the other carriers. if i ask them the same question they are saying then it might be unlocked

[Notadeveloper]

Idk then what to do, first one thing if its locked or unlocked, does it show carrier name while booting up?. I heard a t and t shows it.
Second check updater has any carrier name

[bhanukrishna]

it doesn't show any carrier name while booting and also updater too doesn't show any carrier name

[Notadeveloper]

Could you share your device build number about phone part

[bhanukrishna]

G975USQS3CTB6

[Notadeveloper]

Yours is carrier named Comcast

[Notadeveloper]

Comcast Carrier this is the latest build , i feel device is locked

[bhanukrishna]

the build number is different from what i mentioned and what you have in the image