samsung one ui 3 - Power menu not available

[ShaahidSampan]

After updating to latest samsung Android 11 - one UI 3 one of the main feature is missing... which is the power menu option while double tapping the power button.. I like the feature so much and want to get it on my phone.

Using Samsung S10 currently.

[ShaahidSampan]

any reason why?

[Ali_Elwasief]

I have Bixby in my power key

[Samsung_specialist]

Hi,

Please try: power menu option will appear when you long press the power key

[ShaahidSampan]

tried this now... no luck!

[Samsung_specialist]

Hi,

This all depends on your use. If the issue continues, please bring the device to a Samsung Service Center to have it checked out. 

[ShaahidSampan]

sure will do.. thank you!

[Samsung_specialist]

We are sorry to hear that and you can kindly download the Smart Tutor app. from Google play store then you can call us on our toll-free number 800-SAMSUNG (8007267864) (24/7 all weekdays) for the UAE in order to better help you remotely.

For support outside of the UAE, check online for service center numbers. 

[ShaahidSampan]

They did some troubleshooting.. awaiting for an update.. btw thanks 😊

[Nimesh_Bhatnagar]

I also have the same problem, I have Samsung galaxy M31

[Samsung_specialist]

H, 

Please note that the double tap for power menu is removed in Android 11 - One UI 3