s9 mic problem in incoming calls

[jiten1402]

After update the ui2.5 my mic isn't working properly when i receive the call the other person don't hear my voice until i put it on the speaker and once mic started then i can put the speaker off.

But when i make the call the mic works properly. I don't need to put the call on speaker.

[GalaxyGamer]

Restart your phone and try again.

[jiten1402]

already did twice even tried hearing enhancements as well

[CaMa]

Dear Samsung Customer Support,

this is not a solution to a problem created with the new UI, this is only a standard email!!!

Please control and test any upgrade before the official release: before we had the problem with the led on incoming call, now with this absurd microphone problem. This is unacceptable as a consumer who spends a lot of money and demands the maximum (this problem does not happen on 50 euro mobile phones).
Please fix as soon as possible!!!

[Samsung_SQoiwWF]

After update the ui2.5 my mic isn't working properly when i receive the call the other person don't hear my voice . .... i have problem like too pleases samsung check it. i am sure 100 persent it is software problem because after updating problem is starting. i am dissapointed of samsung.

[Samsung_SQoiwWF]

i reset myphone again and again but i have randomly problem.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "microphone" issue kindly follow the given below step:

>>> Reset the device and before resetting the device make sure to create data backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
>> Settings > General Management > Reset.

For more information kindly follow steps provided in below given link:-
https://www.samsung.com/in/support/mobile-devices/samsung-mobile-microphone-not-working/

If the issue still persist, we request you kindly visit the service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Menakas]

This issue came me too.

[kotavivek91]

Yes, Even I'm facing the problem. It's really upsetting on every incoming call. Every time whenever I get a call I can hear them but they cannot hear me. My mic doesn't work for at least 30 sec or If I have to make it work immediately, I have to turn on the speaker once and turn it off. Only then the mic begins to work. This is the trick I'm following currently to help myself. I don't know if it's bug.but would appreciate if Samsung can help dealing this problem.

[vky222sn]

I am also facing the issue... the phone mic stops working when getting incoming calls and my voice is not audible to the others person I need to just turn on speaker and after turning speaker off the other person can hear me.. I am just frustrated after this issue.

Dear Samsung Team, Please resolve this issue on priority basis already I have reset my phone twice to come out of this problem but the problem is still there and breaking my nerve veins.