Original topic:

s23 ultra 6.1 Update issues

(Topic created on: a month ago)
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zubin1594
Active Level 5
Options
Galaxy S
Samsung s23 ultra updated to one ui 6.1 and i must say camera performace is drastically degraded shame on samsung by doing this , still paying e.m.i for this and you ppl are degrading on board performance just to promote new series , please get back original camera quality asap

Also the chat translate feature is limited to some apps does not work on whatsapp business.
Battery now Drains more faster 
Animations are way more smoother 
7 Comments
leoo9989
Active Level 3
Galaxy S
Tqs for clarity bro 😅
Shuttergupt
Active Level 1
Galaxy S
@samsungindia I'm having same issue in my S23 Ultra
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Sayam_Hossain
Active Level 6
Galaxy S
I have already downgraded to 6.1
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Galaxy device camera issue:

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Galaxy device battery drain issue:

Charge in one go instead of charging many times as it affects the life span of the battery and battery performance.

Perform Battery Optimization
Battery optimization helps you to boost the battery performance of your device. To check battery optimization:
Settings > Select Device Maintenance/Device Care/Battery and device care > Optimize > Optimize all options like Battery, Storage, and Memory

Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Check device network fluctuation
Kindly check whether the mobile network fluctuates frequently or if the network signal is low in your area. In both cases, the battery will drain considerably fast.
Recommendation: We recommend you avoid using it in areas with low network/fluctuation.

Reduce display brightness level
Kindly set the device display brightness in auto mode (If available).
Adjust screen timeout settings: Settings > Display > Screen timeout > Select minimum screen timeout.

Check and update the App: Kindly check which application or interface is using more battery from device care. And try to update the app or avoid using that app.

Close background running apps
Close all the background running apps when not using them,

Turn off auto sync of e-mails, app data, etc.
We request you turn off the auto sync option, it will stop the synchronization of the device with the server & reduce the battery drainage.
The steps to turn off auto sync are:
1. Swipe down on the home screen to open the notification panel.
2. Turn off the auto sync option.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

For more issues kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes
SHOM_S23U
Active Level 4
Galaxy S
Did all troubleshooting steps as well as degraded one of the users phone to one ui 5.1 and compared the samples. Its clearly visible that camera is much more more degraded in one ui 6.1 it performs like an budget redmi phone.
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zubin1594
Active Level 5
Galaxy S
Did every mentioned steps ... please revert back to original camera quality
0 Likes