Original topic:

"Android System isn't responding" error on the S24 Ultra

(Topic created on: 05-01-2024 12:55 AM)
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yaizz
Beginner Level 2
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Galaxy S

Hey there, so for a while now, I have been getting this pop up issue where it says "Android System isn't responding" on my S24 Ultra out of the blue; while scrolling through Instagram, while talking to others on Discord etc. you name it. Thing is, everything works perfectly fine and I can just ignore the pop up and nothing happens, really. It still annoys me quite a bit anyway and makes me wonder if there's an issue with my hardware, or software.

1 Comment
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps you no longer use, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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