Original topic:

proximity not working on s7edge

(Topic created on: 03-07-2017 01:34 AM)
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naveenchidambar
Beginner Level 2
Options
Galaxy S
proximity sensor while calling is not working screen doesn't off itself i have got a update of 100 mb after noughat update

pls solve the issue its nonsense guys , please dont update the software theres a bug


regards
naveen
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3 Comments
Shunyam
Active Level 7
Galaxy S
Not a common bug. Nobody else complained about any such issue since the patch rolled out.
Must be a installation glitch. Try to reinstall the software using ur PC.
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naveenchidambar
Beginner Level 2
Galaxy S
unable to re install
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Samsung_India_
Active Level 10
Galaxy S
Thanks for being with Samsung and for sharing your concern. Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors. It appears that there may be a third party app or other program that may be leading to what you are experiencing. Placing your device in safe mode disables all third party apps upon startup, to help determine if the use of a third party app is interfering with your device .restart your phone in safe mode. While your phone is powered off, press the power button to turn on the phone, once you see the Samsung logo appear press the volume down key and hold it until you have completely booted up. Also, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
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