power and volume button fell off

[Pushp007]

My s21 plus phone's power and volume button fell off on its own. Firstly the power button fell off and then the volume button after a month. Samsung rejected to fix it under warranty. Fyi, as per Samsung it has dent and scratch on the mobile corner thus my warranty is void. When I objected, they agreed that there is no dent and saying now that it's a hard scratch and we can't help.

My phone doesn't have any such issue near the button area but still they refused to fix it.

It mean that if any damage happens to my phone in any part of mobile whether it's screen or body then they will not cover it in warranty. We pay lots of money to Samsung and they provide this type of after sales support. #s21plus #s21 #button #warranty #repair #Samsung 

[Pushp007]

It's been 10 days that I have registered my concern on Samsung Support but I am not getting any proper response from Samsung.

[Pushp007]

Service center says that there is scratch close to power button and device corners. It comes under physical damage. There is no dent nearby the keys. Now you can imagine this flagship phone's built quality that there is no scratch at volume key and it's also fell off.

[Pushp007]

Comparison between low budget Samsung phone Duos vs Samsung flagship phone s21plus. You can see that power button of Duos is having physical damage and lots of scratch but the power button is still intact while the s21 plus phone has no physical damage near by the keys and keys are fell off.