performance issues

[merenetj]

hi

am using s23 fe. recently it fell on floor and now am having some issues in the performance. physically no damages visible. does it help if i reset the phone to factory mode ?

[Abi37]

Even though there’s no visible physical damage to your Galaxy S23 FE, internal components can sometimes be affected by a drop. If you’re experiencing performance issues (like lag, freezing, or apps not responding), a factory reset can help—but only if the issue is software-related.

Before doing a factory reset:

1. Backup your data (using Samsung Cloud, Google Drive, or Smart Switch).


2. Try these steps first:

Restart your phone.

Clear cache partition: Power off the phone → Hold Power + Volume Up → Select “Wipe Cache Partition” → Reboot.

Boot in Safe Mode to check if a third-party app is causing issues.




If the issue persists after reset, it might be a hardware-related problem (e.g., motherboard, sensors, or internal connection). In that case, I recommend visiting a nearby Samsung Service Center for a detailed inspection.

[mk4241]

Scamsung 🙏

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third-party applications.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third-party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support