Highlighted
Active Level 2
I had updated week before to ui 2.0 beta version but facing screen lock issue after hard reset 2 times same problem happened again. Then i visited to service centre they downgraded to pie but still facing screen lock problem.

Now not be able to upgrade also as status is showing withdraw. If any one knows the solution plz hlp.
7 Comments
Highlighted
Active Level 8
No apparent solution is coming to my mind. After going back to Stable Android Pie it should not have happened in the first place. I think you should visit the Samsung Care Center once again.
Reply
Loading...
Highlighted
Active Level 8
don't worry hope u have update fingerprint recognition
Reply
Loading...
Highlighted
Active Level 2
yes
Reply
Loading...
Highlighted
Active Level 3
Actually even that won't help for long. I didn't upgrade to UI 2.0 but I too faced this issue. I was using biometrics for unlocking. But after about 3 days usage it was not allowing biometrics too with message "for security concerns, please use your pattern to unlock"
Reply
Loading...
Highlighted
Active Level 8
wait for new update
Reply
Loading...
Highlighted
Hi there,
Request you to perform some trouble shooting steps shared below to resolve the issue:
• Ensure that the screen contains an on-screen sensor and is not scratched or damaged.
• Please use a Samsung screen protector and check by registering the fingerprint again.
• Ensure that the fingerprint recognition area and your fingers are clean and dry.
•If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
• If the issue still persists, create data backup and reset the device.
• If issue persists, please visit the nearby service center for the inspection of the device.
To locate the Service center, click the given link: https://www.samsung.com/in/support/service-center/

Regards,
Team Samsung Members
Reply
Loading...
Highlighted
Active Level 2
this issue come after beta ui 2.0 update now i am downgraded to pie so no bug update come in pie snd service center doent have any update
Reply
Loading...