live message voice option is not working in this device as well as note 10 devi

[hmjbig]

live message voice option is not working in this device as well as note 10 device

kindly send me an update so that i may use this function and i have already exscilated this concern but not get any solution and update

kindly resolve this issue immediately

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.
 
Warm Regards, 
Samsung Customer Support