Original topic:

im facing network error issues

(Topic created on: 12-28-2020 08:21 PM)
414 Views
prasanna01
Active Level 3
Options
Galaxy S
Im using samsung s20 plus whenever i switche off on switche on the mobile  im facing some network error on the popup window  im using airtel network can any one help me out this 
8 Comments
Abpal
Active Level 10
Galaxy S
Is it something like, "unable to request handset configuration" ?
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prasanna01
Active Level 3
Galaxy S
no its showing some kind of error number on network and saying that error
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Abpal
Active Level 10
Galaxy S
You should contact Airtel regarding this issue.
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Kawsar4s
Active Level 10
Galaxy S
Restart your phone or chane your sim card
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AMPK
Expert Level 3
Galaxy S
Try reinstall the SIM card.
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prasanna01
Active Level 3
Galaxy S
how to do that
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AMPK
Expert Level 3
Galaxy S
switch off the mobile take the SIM from tray and insert again and restart.
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you and to resolve network issue please follow below given steps:-


1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).


2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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