Original topic:

ghost touches

(Topic created on: 02-16-2024 02:21 AM)
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Zishy
Beginner Level 2
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Galaxy S
After update of one ui 6 sometimes screen working automatically like ghost touches lock the screen and unlock then phone will ok i vists tow time service center they said software issues they change the software but stilll i am facing the same issues 
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Zishy
Beginner Level 2
Galaxy S
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Samsung_specialist
Community Manager
Options
Galaxy S

Here are a few additional steps :

Factory Reset: Perform a factory reset on your device to see if it resolves the issue. This will erase all data on your phone, so be sure to back up any important information before proceeding.

Safe Mode: Boot your device into Safe Mode to see if the issue persists. If the problem does not occur in Safe Mode, it may indicate that a third-party app is causing the issue. You can then uninstall recently installed apps to see if that resolves the problem.

if the issue persists we recommend to you to visit the nearest Samsung service center for evaluation and repair by following the link below: https://www.samsung.com/ae/support/service-center/

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Zishy
Beginner Level 2
Galaxy S
i visited two times service centres they also said the same things the last two times, but they changed the software, but i am still facing the same issues. The first time I switched to Samsung was a very bad experience.
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