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12-04-2019 10:35 PM in
Galaxy S1 Solution
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12-04-2019 10:38 PM in
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12-04-2019 10:38 PM in
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12-04-2019 10:43 PM in
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12-05-2019 11:37 AM in
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12-09-2019 11:40 AM in
Galaxy SHi there,
Please perform the following steps to resolve the issue:
1- Kindly delete all registered face lock and re-register the face lock.
2- Ensure that you are in a well-lit area and that the camera lens is clean while registering.
3- Ensure your image is not blurry for better match results.
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members