error in call app in s9+

[pranav1]

whenever i get a notification while on call.. the phone vibrates which is irritating.

I am facing this issue after one ui 2 upgrade in s9+. It used to notify without vibration before.

Anyone facing the same issue?

Already done resetting the device.

[DrTech]

the sound and vibration both are linked... individually cannot be turned off... u need to turn of notify during calls entirely

[pranav1]

from when?

[DrTech]

since the one UI 2.0... I turned it off on my s9+

[pranav1]

thats a bug, isnt it?
option doesnt show vibration.

[pranav1]

i have note 10+ also.. and that doesnt have this in one ui 2

[DrTech]

I don't think it's a bug... we are out of the beta and on a stable software... it's been purposefully dropped I suppose

[pranav1]

how come?
it says "allow alarms and notifications to SOUND during calls"
that means only sound.. if it suppose to vibrate also.. the statement should be notify instead of sound.
and also if this came with a purpose then why shouldn't any other device has it??

[Samsung_Support1]

Hi there,

Please perform the below mentioned steps to resolve the issue:

> Perform reset settings (Settings>>General Management>>Reset>>Reset settings)

> Disable the vibration intensity of notification (Settings>>Sound and vibration>>vibration intensity>>notification>>disable it)

> Run the device in safe mode and check issue

For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,

Team Samsung Members