did you anyone notice connection & disconnection Problem of charging in s24 U

[Mouleeswaran]

Whie charging my phone automatically disconnect from charger and connect again , did anyone feel the same

[rajbh1]

Yes even I am facing same issue

[Mouleeswaran]

Anu solution?

[rajbh1]

Checked with service center , they have suggested to change the charging board

[Wodehouse]

Yes, many users have reported a similar issue where their phone automatically disconnects from the charger and reconnects again. This phenomenon is often referred to as "charger disconnect" or "intermittent charging."

Possible Causes
1. _Loose connection_: A loose connection between the charger and phone can cause the phone to disconnect and reconnect.
2. _Faulty charger or cable_: A damaged or low-quality charger or cable can lead to intermittent charging.
3. _Phone's charging port issue_: Dirt, dust, or corrosion in the phone's charging port can cause connectivity issues.
4. _Software glitch_: A software bug or glitch can cause the phone to disconnect from the charger.
5. _Power management issues_: Some phones may have power management issues that cause the phone to disconnect from the charger.

Troubleshooting Steps
1. _Clean the charging port_: Use a soft brush or a cotton swab to clean the charging port.
2. _Try a different charger and cable_: Use a different charger and cable to rule out any issues with the current one.
3. _Restart your phone_: Restart your phone to see if it resolves the issue.
4. _Check for software updates_: Ensure your phone is running the latest software version.
5. _Visit a authorized service center_: If none of the above steps resolve the issue, visit an authorized service center for further assistance.

Additional Tips
1. _Avoid overcharging_: Try to charge your phone when the battery level is between 20% and 80%.
2. _Use a high-quality charger_: Use a high-quality charger and cable to minimize the risk of connectivity issues.
3. _Monitor your phone's battery health_: Keep an eye on your phone's battery health to identify any potential issues.

If this answered your query please tap 3 vertical dots to the right of my reply and tap resolved. Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue:

Kindly check the power socket functionality with a different device or try to charge the device in a different power socket.

1. Check connectivity: Please check whether the charger cable and adapter are fixed well. Remove the charging cable and reconnect with the mobile phone properly.

2. Check charger functionality: If different devices charge with the same charger. It seems your charger is functioning, before getting into the mobile-related troubleshooting, I would like to know whether you are using a Samsung-approved charger.
Note: We recommend our customers use only Samsung-approved chargers, as 3rd party chargers with different output ratings may cause errors in the device.

If the device charges with a different charger: It seems there is an issue with your charger, kindly check the physical condition of your charger for any damage.

3. Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

4. You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service centre for a physical device inspection. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Vishk92]

try changing cable