Original topic:

Z FOLD 5

(Topic created on: Monday)
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SAMSUNGS22ULTRA
Active Level 6
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Galaxy S
Z Fold 5 when the lock screen is on, the entire screen does not go black when the always on display is on, on the right side I can see a little light coming on, this happens in a dark place or on the lock screen, some pixels of the screen do not go black, this happens in the cover display or on the lock screen, this problem does not appear at all other times
Pls help me
5 Comments
goodthings
Expert Level 5
Galaxy S
Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also clear catche of all apps manually also update your's all apps too then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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Galaxy S
I tried everything but the problem was not solved
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to service center for check and resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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