Original topic:

Youtube bug in s24 ultra

(Topic created on: 04-04-2024 10:54 PM)
571 Views
SanjithKotni
Active Level 3
Options
Galaxy S
After scrolling 20 times ij youtube page is freezed...No videos are loaded in youtube feed.

Clear bug..Sharing the proof




#samsungdevelopers #s24ultrabug #lag
4 Comments
jeetuA73
Active Level 3
Galaxy S
Same issue in galaxy a73 5g
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Coolkarni
Active Level 6
Galaxy S
I have noticed same issue on my s24 ultra happens very often..
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps:

Check app Cache: Settings> Device care> Storage> Clean now.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Clear cache memory of a particular application: Settings> Apps> Now pick the app that you like to clear off the cache memory> Storage> Clear Cache.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Keep your apps updated: Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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SanjithKotni
Active Level 3
Galaxy S
Please dont give genric responses..I did all these and uodating apps is not solution common
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