We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
1: Update your installed Bixby application to the latest version. (Update message is visible when you activate Bixby)
2: If you do not want anything to happen when you “short press” the Bixby key then navigate to Bixby Home >Tap Settings > Bixby Key > Select Don’t Open Anything.
3: Update device software: Setting >> Software update >> Check for Software update >> Download If available.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
