Work profile installation

[Ravi-vegeta]

Hi,

I uninstalled the work profile to re-register the device to the new organisation but I am not getting option to install the work profile again.

Can someone please guide me how to install the work profile again?

Device: s21fe

[ShashiSir]

To reinstall the work profile on your Samsung Galaxy S21 FE, follow these steps:

Step 1: Ensure Work Profile is Removed Completely

1. Go to Settings > Accounts and Backup > Manage Accounts.


2. Check if the work account still exists. If it does, remove it.


3. Restart your device to ensure all associated settings are reset.




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Step 2: Verify Device Policy App Installation

1. Check if the Device Policy App is Installed:

Open the Google Play Store and search for "Android Device Policy" or "Samsung Knox Manage" (depending on your organization).

If it is installed, uninstall it.



2. Clear Play Store Cache:

Go to Settings > Apps > Google Play Store.

Tap Storage > Clear Cache and optionally Clear Data.





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Step 3: Begin Work Profile Setup

1. Follow the Registration Instructions from Your Organization:

Your new organization should provide an invitation email or a QR code.

If it’s a manual setup, they might provide you with a link or a code to set up the profile.



2. Set Up Work Profile:

Open the email or registration link from your organization.

Follow the instructions to download the appropriate Device Policy App (e.g., Android Device Policy, Intune Company Portal, or Samsung Knox).

During setup, the app will guide you to install and configure the work profile.





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Step 4: Check Settings if Option Doesn't Appear

If you don’t see the option to set up the work profile:

1. Go to Settings > Accounts and Backup > Work Profile. If the option is not visible, proceed below.


2. Ensure your device is not rooted or running unauthorized software.


3. Check if Google Play Protect is enabled:

Open the Play Store, tap your profile picture, and select Play Protect > Settings.

Enable Scan apps with Play Protect.





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Step 5: Manually Enroll in a New Work Profile

1. Open Settings > Accounts and Backup > Add Account.


2. Choose Work Profile Account or Google Account and enter the credentials provided by your organization.


3. If prompted, download the required Device Policy App and complete the setup.




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Step 6: Contact IT Admin

If the issue persists, contact your organization's IT administrator. They may need to:

Provide you with a new invitation.

Check device compliance policies.

Confirm your device is approved for the new organization.


Let me know if you face any specific issues during these steps!

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below mentioned troubleshooting steps, these may help in resolving your concern.

There are many different paths to setting up a Work Profile on company-owned or personally owned devices, but they all have the same major steps.

The first step in setting up Work Profile is non-technical. It begins with deciding how Work Profile will support your security requirements and mobility strategy. You also need to be sure you’ve got an updated and accurate policy that covers the rights and responsibilities both of individual users and of the company when it comes to a shared-use device, no matter who owns it. (Samsung Insights has a number of articles on this, including example BYOD and CYOD policy templates, to help you get started.)

Next, your business will select an EMM or mobile device management (MDM) tool. You can pick any MDM you want: simple and easy to use or powerful with lots of features, standalone or tightly integrated with your company directory, focused on smartphones or inclusive of laptops and desktops — there are plenty of options. With a solid policy in hand, you can make short work of selecting your MDM tool.

Once your MDM tool is up and running, your IT team should define the policies that will be applied to your devices. These effectively define the Work Profile and whatever other settings can be pushed to the device, based on the model you selected: fully managed with a Work Profile or employee-owned (BYOD).

At this point, users can begin to enroll their devices in the MDM. This has two steps: downloading the MDM client, and then authenticating and linking that particular device to the company MDM and the user.

You might want to build a very user-friendly path, linking your MDM download and enrollment to automated device deployment, for example. Or, you might have users simply go to a website to start the process of downloading the MDM client and enrolling the device. If you pick Samsung as your smartphone supplier, you can also take advantage of the Knox Solution Set, designed to simplify and manage device configurations, MDM enrollment and firmware management.

When devices are enrolled in your MDM, the policies will automatically be applied, including creating and managing the Work Profile. As your needs change, whether you need new business apps or different security settings, your policy can be updated centrally, and changes will automatically be downloaded by all devices and enforced by the MDM client on the device.

The final step is user training. Although Work Profile is pretty self-explanatory, a few minutes of training — on the privacy features of Work Profile, and how to pause it — will help give end users a better experience and more confidence in their new dual-use smartphone.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support