As per your concern, we would request you kindly perform the following steps to resolve your issue.
The device has a built-in wireless charging coil. You can charge the battery using a wireless charger (sold separately). Place the center of the device’s back on the center of the wireless charger to charge the battery. After fully charging, disconnect the device from the wireless charger. The estimated charging time will appear on the notification panel. The actual charging time assumes that the device is not in use, and it may vary depending on the charging conditions. Wireless charging may not work smoothly depending on the type of accessory or cover. For stable wireless charging, it is recommended to separate the cover or accessory from the device.
Precautions for wireless charging: If you do not follow the precautions, the device may not charge properly or may overheat, or the device and any cards may be damaged. • Do not place the device on the wireless charger with a credit card or radio-frequency identification (RFID) card (such as a transportation card or a key card) placed between the back of the device and the device cover. • Do not place the device on the wireless charger when conductive materials, such as metal objects and magnets, are placed between the device and the wireless charger. • If you use the wireless charger in areas with weak network signals, you may lose network reception. • Use Samsung-approved wireless chargers. If you use other wireless chargers, the battery may not charge properly.
If the issue still occurs, please visit the service center for a physical inspection of your device with charger and charging cable. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
