We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.
● Check the physical condition of headphones: Take a look at the connector on your headphones and make sure it's not bent or broken, and that the cable is not damaged.
The easiest way to figure out what's causing the issue is to try another headphones on your phone or try your current headphones with another device.
● Check left-right sound balance settings: You may encounter a situation when the audio is coming only from one side of the headphones.
● In this situation, it is advised to check the Left/right sound balance settings. Sound balance controls the balance of the sound of the media player when you are using headphones. If the balanced value is set only to one side of the headphones that is either left or right then a sound could be heard according to the selected direction.
● Adjust the left/right balance of the sound (except calls) when using headphones through the below steps: Settings> Accessibility> Hearing enhancements> Adjust left/right sound balance.
● Check the device by connecting other headphones: The easiest way to figure out what's causing the issue is to try other headphones on your phone or try your current headphones with another device.
● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
If still facing issues, please visit the service center for a physical inspection of your device and headphones. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Issue is either with earphones or the usb port. Check ur earphones with another phone and see. Also if it works well with the other phone then get ur phone checked at service center.
