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12-21-2021 01:19 PM in
Galaxy SDear Samsung member,
Greetings from Samsung customer support.
Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.
Check device settings
Please follow the below steps.
Go to Settings
Select General management
Select Reset
Select Reset network settings
Select Reset settings
Select Reset to confirm
You'll need to register your Wi-Fi again
Go to Settings
Select Connections
Select Wi-Fi
Select the Wi-Fi network you were connected to
Re-enter the password
Select Connect
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support