If your Wi-Fi calling is enabled and set to Wi-Fi preference but you're still unable to use Wi-Fi calling, there are a few troubleshooting steps you can try:
1. **Check Wi-Fi Connection:** Ensure that your device is connected to a stable Wi-Fi network with a strong signal.
2. **Verify Carrier Support:** Confirm with your mobile carrier that Wi-Fi calling is supported on your plan and in your location. Some carriers may have specific requirements or limitations.
3. **Restart Device:** Try restarting your device to refresh its network connections and settings.
4. **Update Software:** Make sure your device's software is up to date. Sometimes, software updates include fixes for Wi-Fi calling issues.
5. **Reset Wi-Fi Calling Settings:** Go to your device's settings, find the Wi-Fi calling option, and reset or reconfigure the settings.
6. **Contact Carrier Support:** If the issue persists, reach out to your mobile carrier's customer support for further assistance. They may be able to troubleshoot the problem on their end or provide additional guidance.
By following these steps, you should be able to troubleshoot and resolve the issue with Wi-Fi calling on your device.
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Clear app cache through Device care: Settings > Device care > Storage > CLEAN NOW.
The clear cache memory of a particular application: Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
For Wi-Fi calling you must have the following requirements.
1-Access to a Wi-Fi router with a high-speed internet connection (Any ISP Router) 2-Wi-Fi calling enabled smartphone. 3-The latest software needs to be updated. 4-The Wi-Fi calling switch should be on. 5-You should use Airtel 4G SIM (VoLTE Support) Or RJIO SIM Card + VOWIFI should be enabled for the user by the operator end as well. For a seamless experience, You should keep both VoLTE and Wi-Fi calling switched on.
Enable the Wi-Fi calling feature via settings: Settings> Connections> Wi-Fi Calling> Turn on Wi-Fi Calling> Wi-Fi Calling feature has been turned on.
Enable the Wi-Fi calling feature via the Notification panel: Notification panel> Wi-Fi Calling to enable> Wi-Fi Calling has been enabled.
Enable the Wi-Fi calling feature via the Phone App: Phone>Menu> Settings> Wi-Fi Calling> Wi-Fi Calling feature has been turned on.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
