Over the past few days my Netflix account shows that widevine has degraded from L1 to L3, I tried all the fixes available on the net like updating the Google Play and software. Reinstalling Netflix app but it doesn't seem to work. Anybody has any idea how to fix this?
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
