Widevine L1 automatically downgraded to L3

[Sharad_Gupta]

Everytime i update the certificate, after some time it downgraded to L3, due to that netflix shows content in SD quality without HDR. It is getting frustrated. Can anyone help me for this. This is happening in my both devices. S22 Ultra and S8Ultra.

[chPartha]

I am also facing the same issue in my S21Fe. They just can give proper software update.

[Deeplyyoung]

Same here with S21U SM-G9980

[KāśØuĺ_şlâyër]

Same issue on s23

[Sharad_Gupta]

By updating the google play system update and then clear the data in netflix, can set it to L1 for sometime. Need a proper fix.

[sagar214]

Restart device..

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[ajoybhaduri4u]

I am also facing the same problem. What a waste of money on samsung device....