Original topic:

Wi Fi connectivity issue post August Update

(Topic created on: 08-27-2020 05:28 PM)
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Shashikantdabral
Active Level 1
Options
Galaxy S
Hi all,
I updated my Samsung Galaxy S20 plus on 24th Aug. On 25th Aug I changed my wi fi router password, since then my phone is not connecting to wi fi and is showing message of incorrect password, though I am entering correct password. 

Tried opting for forget network and the  trying again, did a network reset too but still having the same issue. Any suggestions??.

Also let me know if you all know any other way of deleting all wi fi connections totally and the  connecting again in S20 plus.

Shashj
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4 Comments
Ehsank
Expert Level 5
Galaxy S
u can try these steps

1. Forget all WIFI devices which were connected earlier.
Again turn on WIFI> Scan> and try to connect.

2. Or click on "add network "and try to add manually.
If after all settings if won't work then

 3. Reset network settings (Scroll down notification panel >Settings>General Management>Reset >Reset network settings)

If even after above settings not resolved then do below option to check

 4. Perform Interactive checks through Samsung Members app (Samsung Member> Get Help> Interactive checks>WIFI).
VenkiRokz
Active Level 5
Galaxy S
if you want to delete all your wifi connections on your mobile goto wifi settings>advanced>manage networks long press on any network select all nd delete.
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

We would like to inform you that as you have tried all the steps, we request you kindly visit the service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link: https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Galaxy S
Dear Samsung team,
since nothing worked, I just changed my router user ID and passwords and reconnected with new credentials and that seems to be working for the last 2 days.
I will have to visit the service centre if the problem crops us again. Meanwhile, pls do send the service centre address of Secunderabad, Telangana.
Shashi
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