Original topic:

Why Only Indian Users Facing Green Line Issue on Samsung Phones?

(Topic created on: 07-04-2025 09:22 PM)
734 Views
afeefak7025
Active Level 3
Options
Galaxy S
: Hi Samsung,
I’m from India and I’ve noticed a green line suddenly appearing on Samsung phone screen after a software update. This issue seems to be affecting a lot of users in India, but I haven’t seen the same problem reported by users in other countries.

I have a few questions:
📌 Why is this green line issue happening mainly to Indian users?
📌 Is it a hardware issue or related to the regional software updates?
📌 Why is Samsung not offering free display replacement for everyone affected, especially when it’s clearly not the user’s fault?

If this is a known issue, Indian users also deserve the same level of support and service as users in other countries. Please respond and fix this for your Indian customers.

Thanks!
12 Comments
Raamnaath
Beginner Level 4
Galaxy S
Even my S22+ got green line. Samsung lost its reputation
ram_ram
Expert Level 4
Galaxy S
Samsung service center and samsung customer support don't provide free replacement send email to Samsung care + try I got free replacement for my s22 mobile display
ch4A
Active Level 8
Galaxy S
It is a brand
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We strive to provide an impeccable product experience, and we wanted to share more about our commitment to quality. Our products undergo rigorous quality checks that are recognized globally.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

If you are facing line issues on your device's display, we encourage you to visit any Samsung authorized service center. Our technician team will inspect the device to provide the necessary assistance.

Please note that Samsung is offering free replacements for selected models, applicable only to products without any physical or liquid damage.

Rest assured, we are dedicated to delivering best-in-class services, and all repairs are performed by trained and certified engineers of Samsung. Additionally, all parts used will be genuine to ensure the highest quality of service. Please be informed that charges for repair will apply to out-of-warranty products.

Warm Regards,
Samsung Customer Support

0 Likes
AudioJack35
Active Level 10
Galaxy S
Poor Quality components reserved for us
afeefak7025
Active Level 3
Galaxy S
truth
0 Likes
RonFT9
Active Level 6
Galaxy S
I got this issue on my S23 Ultra and got it replaced for free after lot of follow ups.
I think im officially done with these low par phones these Samsung folks produce. Ive been using Samsung phones since 2010 and this recently has been the worst experience ever on a high end device. Not sure why does Samsung advertise like it's a phone with no errors.
Now I have one more issue. My S Pen cover is somewhat melted.
Istayhere
Active Level 7
Galaxy S
then you would be amazed to know that this company is using the same primary sensor, the same camera hardware since the s21 series line up ...till the s25 series Today.
That's how trashy they have become
0 Likes
RonFT9
Active Level 6
Galaxy S
I guess all that matters to them is money....