Hello everyone, I am a new Samsung member and photos are getting deleted after few days. I am a regular whatsapp user. As the steps suggested above.. i checked in com.whatsapp and i have the folder there but the not the files which I am trying to get. If I am trying to download.. it is failing with the message to ask sender to send file again. I cannot sk everyone to send me files.... i have lost lots of data and additionally I have backup in google but seems there also it has backup with lost data. PLEASE ADVICE ME ON HOW TO RECOVER DATA. I NEED IT..... IT'S IMPORTANT. Disappering message is disables..... not able to see if there's any settings issue but i would definitely check you could help me.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note. please attach the error log file within 15 minutes of the error occurring.
