Original topic:

Weird diagonal lines on Samsung Galaxy S 24 Ultra

(Topic created on: 01-31-2024 02:33 PM)
923 Views
UtsavG
Active Level 3
Options
Galaxy S
Hi Team I am facing a problem with the display Of S24 Ultra when the brightness is below 25% its showing weird diagonal pattern and its prominent on the gray areas of the screen. Please find the images. 

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39 Comments
raviAhir
Active Level 1
Galaxy S
Hi @utsavg any update ?
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UtsavG
Active Level 3
Galaxy S

Hi @raviahir I have a very bad news. I went to the service center twice. I asked them to compare with another S 24 ultra and the diagonal lines were not there in that device. But inspite of that they said this is not an issue and they can't Replace/Return the device. I would highly suggest you to visit the service center asap. I am literally clueless here.

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raviAhir
Active Level 1
Galaxy S
Bro I have already visited thrice to service centre. Very very bed exp of after sales service of samsung.
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raviAhir
Active Level 1
Galaxy S
What what should we do ?
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UtsavG
Active Level 3
Galaxy S

Hi @raviAhir Can you talk to Samsung premier support and tell them to reach out to Area Sales Manager of your place. 1800 5726 7864 is the number.

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raviAhir
Active Level 1
Galaxy S
Have u replaced?
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UtsavG
Active Level 3
Galaxy S

Nope its still with service center

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raviAhir
Active Level 1
Galaxy S
I tried hard but not getting any result
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raviAhir
Active Level 1
Galaxy S
Hi @utsavg any update ?
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Nobyos
Active Level 7
Galaxy S
I don't think this will be fixed by any update. S24 sales has been done in a way that Samsung customers stick to
It is certain that there is a display problem, Samsung customer service has said that no one comes and says that there is no display problem. Has anyone gone to the service center and got a new one.
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