Original topic:

Wallpaper and Lockscreen reset issue in S24 Ultra

(Topic created on: 03-05-2024 05:47 PM)
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ASR0009
Beginner Level 4
Options
Galaxy S

image
These are the wallpapers set by me


image
When I edit it, it shows the system default wallpaper applied earlier and if I save, the wallpaper changes to this one.


I have noticed a bug in my Galaxy S24 ultra, I have set Home and Lockscreen wallpaper from zedge. 
I am trying to change the clock position and colors in Lockscreen but when I do that the wallpaper shown is the earlier one set from system default wallpaper.

Is anyone noticing the same or have a resolution to this?



4 Comments
Gauraav369
Active Level 7
Galaxy S
Yes I have already reported it back in Feb
It is a bug and very irritating
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

radix018
Beginner Level 2
Galaxy S
Yes, I am facing the same issue. Regardless of the number of times I chamges wallpaper on lock and home screen, few minutes later they get replaced by defaul stupid wallpaper. Its iritating
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swar1896
Beginner Level 2
Galaxy S
I'm facing the same issue
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