Original topic:

Wahtsapp not opening pdf file and cant show any apps to open

(Topic created on: 3 weeks ago)
303 Views
VJ2202
Active Level 1
Options
Galaxy S
WhatsApp is not opening any PDF files, as it shows an inappropriate app to open them, and if tapped, they still don't open. I've used Adobe and WPS Office, but these apps aren't even showing up to open the PDF files. Sometimes it shows as file format not supported and re-installed the wps office app, but now showing that app in whatsapp to open the pdf. My mobile is samsung S24 Ultra. 
4 Comments
amitn1000
Active Level 4
Galaxy S
Same problem from today on s25 ultra
amitn1000
Active Level 4
Galaxy S
Any solution
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the screenshots for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes
amitn1000
Active Level 4
Galaxy S
Only working method is to download this version 2.25.23.81 of whatsapp and reinstall

But first do backup

Now sent pdf is opening


This was the problem of whatsapp version not samsung1757610343885.jpg
0 Likes