WHITE LINE

[pykpyk]

I'm using S21 FE 5g and today the first ever white line appeared out of nowhere I've tried restarting, power off, safe mode and even ran diagnostic test, still it's not working. I'm thinking of contacting a nearby samsung service center. 

Is anybody else facing the same issue with the same model?

[msmidhun]

Yes is have!

[pykpyk]

what?

[msmidhun]

3 lines

[Ramkrushna259]

In s21 fe once display line will come.So contact samsung service centre and ask them for free display replacement as per recent policy.If you liked it please accept it as a solution,it's a help to other users & also click on 3dots in my reply section & click on accept solution. Thanks.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request that you visit our service center. Our technical team will be able to inspect your device physically and provide you with detailed information and assistance.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[ram_ram]

Samsung service center and samsung customer support don't provide free replacement send email to Samsung care try I got free replacement for my s22 mobile

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[JSPrasanth]

Dear Samsung Support Team,

I am writing to raise a complaint regarding my Samsung Galaxy S21 FE (Model: SM-G990E), which is currently facing two major issues:

1. Display White Line Issue
After a recent software update (Firmware:G990EXXSEGYE1) waiting for install (Firmware: G990E0DMFGYF1), a white vertical line suddenly appeared on the display.

This line is always visible — even in Safe Mode and after a reboot. I confirmed it's not a software glitch, as the line does not appear in screenshots.

I believe this may be due to a display hardware issue, which has coincidentally appeared after the latest firmware update.

2. Back Panel Loosening
Additionally, the back door of the phone became loose on its own. Due to urgency and safety concerns, I had to temporarily fix it using glue for emergency use.

This should not happen on a premium Samsung device, and I request your support in getting this inspected and resolved at an authorized service center.

Device Details:
Model: Samsung Galaxy S21 FE (SM-G990E)

Firmware Version: UPDATED G990EXXSEGYE1/ PENDING G990E0DMFGYF1

Issue Observed Since: [13/06/2025]

Location: Coimbatore, Tamil Nadu

Request:
Kindly register my complaint and provide a resolution, either out of warranty (if eligible) or with an affordable solution. Please advise me on the next steps for inspection and repair.

I have been a loyal Samsung user and expect a reliable solution for what appears to be a growing issue among S21 FE users.

Looking forward to your response