Volume decrease issue on Music app

[roshangawale]

Recently i came across an issue on my samsung phone related to volume. I use Samsung Music application to listen to songs. When I am connected to headphones i realised when i leave the app or lock my screen, the volume decreases slightly and when i open the app again the volume restores. Is this some kind of issue or something with my phone settings ?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

Kindly check the same headphones with another phone or other headphones/ buds with the same mobile, if still facing issues, please visit the service center for a physical inspection of your device and headphones. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[roshangawale]

That's not an issue with my device but with Samsung Music Player itself. I tried some other music player applications they seem to be working fine and they do not fade the music sound but Samsung music player does that. Please fix the issue.
The headphones work perfectly fine with other music players, only sound fading issue with Samsung Music player.