Original topic:

Vertical line on display after updating OneUi 5.1

(Topic created on: 01-03-2024 04:22 PM)
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Nags06
Active Level 2
Options
Galaxy S
Experiencing vertical lines on my Samsung phone's screen while scrolling. Anyone else facing this issue? Looking for solutions or suggestions. #Samsung #customercare #TechHelp


image
Suddenly I got this vertical line on display 


9 Comments
goodthings
Expert Level 5
Galaxy S
My dear complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's free of cost. Thanks.
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Nags06
Active Level 2
Galaxy S

I went to service center but they told screen has to replace. it will cost 14k.

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goodthings
Expert Level 5
Galaxy S
My dear complaint again and again repeat, also mail to CEO Samsung. Thanks.
Jatinishere
Active Level 6
Galaxy S
One ui 5.1??
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Nags06
Active Level 2
Galaxy S
Yes . Contacted samsung service center and they were saying screen need to be replaced. it will cost around 14k 😡
Worst samsung service center. i would never suggest friends to buy samsung phones 😑
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Jatinishere
Active Level 6
Galaxy S
.
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Jatinishere
Active Level 6
Galaxy S
How much old is your phone and is its21fe exynos
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Nags06
Active Level 2
Galaxy S
I bought this device on July 2022
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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